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Member Care, Support and Assistance – Update

by NSW SESVA | December 15, 2025
Member Care, Support and Assistance – Update
Member Care, Support and Assistance – Update
As we come to terms with the tragic events of yesterday evening at Bondi, many NSW SES members, their loved ones, and families may be experiencing shock, distress, and a wide range of emotions.

The role of the NSW State Emergency Service Volunteers Association (NSW SESVA) is to ensure care, welfare, and practical support for any NSW SES member (volunteer or staff) and their family who may be affected.

This remains an ongoing and critical NSW Police matter, and all operational and investigative information relating to the incident will continue to be managed and communicated by NSW Police.

Out of respect to those that lost their lives, and to their families, the NSW SESVA will not be commenting on the incident or NSW SES activity until a later time. Our focus remains on the welfare and support of members.

We want you to know that you are not alone, and support is available.
NSW SES Volunteers Association – Immediate Welfare & Support
The NSW SESVA provides direct, immediate, and confidential welfare support to NSW SES members and their families.
What does this support look like?
Support is centred around what you and your family need right now, including:
  • Immediate assistance such as food, essential items, or short-term financial support
  • Medical or specialist care of your choice, local to you
  • Mental health support, including access to psychologists or specialists you already know and trust
  • Transport to appointments, such as taxis, Uber, or arranged transport, so you can access care safely and promptly
For over 22 years, the NSW SESVA has provided welfare support confidentially, compassionately, and independently.
NSW SESVA Welfare Fund
The NSW SESVA Welfare Fund is independently administered and exists to support members and families during times of need.
Applications are available 24/7

Apply here:
https://www.nswsesva.org.au/general-support.html
(Select “Application for Financial Assistance”)
Want to Help or Request Support for Someone Else?
The NSW SESVA also provides General Support services, available 24/7, which can be requested for any NSW SES member or their family, including:
  • General welfare support
  • Flowers
  • Hospital visits
  • Funeral acknowledgements
  • Cards
  • A care pack from the SESVA (including a Paddy Doll & gift)
Access General Support here:
https://www.nswsesva.org.au/general-support.html
If you need something unique or urgent, please call, email, or message us directly.
NSW Police Force – Public Information
The Public Information and Inquiry Centre (PIIC) has been activated to support the multi-agency response to the Bondi incident.
PIIC Contact: 1800 227 228
  • Information about people impacted by the incident
  • Registering personal property or vehicles left behind
 More information:
https://www.police.nsw.gov.au/news/article?id=122470
NSW State Emergency Service – Member Support
NSW SES members can also access the following services:
  • Member Assistance Program: 1300 361 008
  • Peer Support & Chaplaincy: 1800 626 800
Australian Red Cross Support
The Australian Red Cross has activated Register.Find.Reunite to help reconnect people with family and friends.

- Register.Find.Reunite:
https://brnw.ch/21wYlXs

Lifeblood Support
Australian Red Cross Lifeblood is supporting Sydney hospitals.
O- and O+ blood are always in high demand during emergencies.
Donate or find a centre: https://brnw.ch/21wYlXt
Additional Support Services listed by NSW Police
  • NSW Mental Health Line: 1800 011 511
  • Lifeline: 13 11 14 | Text 0477 13 11 14
  • Kids Helpline: 1800 55 1800
  • Beyond Blue: 1300 22 4636
  • 1800RESPECT: 1800 737 732 | Text 0458 737 732
  • 13YARN: 13 92 76
  • MensLine Australia: 1300 78 99 78

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